We didn't get off to a good start this morning!! When I fired up the laptop it wouldn't connect & when Kelly booted up the desktop about half an hour later it wouldn't connect either. Everything had been fine when I shut the computer down last night so we knew something was up.
Two weeks ago we had received a letter informing us that our cable company, Bluewater Cable in Goderich, would be changing it's name to Eastlink because it had been bought out by another cable company in Halifax, Nova Scotia. We were not happy about that because Bluewater had been an excellent local company & a change to a larger out of Province company was going to mean not only change, but probable trouble ahead. Well, that trouble started this morning!!
THIS WAS OUR MESS TO-DAY AS WE UNPLUGGED THIS & THAT TRYING TO GET OURSELVES BACK ON-LINE AGAIN. LITTLE DID WE KNOW THAT THOUSANDS OF OTHER FOLKS WERE DOING THE SAME THING THIS MORNING!! (Click on photos to enlarge them)
Kelly phoned Bluewater's customer service first thing expecting to speak with someone in Goderich but ended up with a young techie kid in Halifax. Well, at least he spoke English & lived in North America. The kid in Halifax didn't have a clue & tried to put our computer woes on our own equipment!! The day just continued to deteriorate from there. Unbeknownst to us, the change over from the Bluewater company to the Eastlink company had begun in the night, not gone well, & the whole cable system had crashed effecting thousands & thousands of people this morning. Kelly dropped into the Goderich Bluewater office to-day & said people were lined up for 17 city blocks with baseball bats, pitchforks, 2x4's:))
We were off-line until early afternoon & when the connection was finally established we had no Outlook Express & the internet connection itself was not reacting as it should. Laptop still wouldn't connect etc. Now, if I had been here by myself I would not have had the patience or know how to trouble shoot this complicated problem. I would have had to have a techie come to the house & the kid in Halifax told us nobody was going anywhere until Friday. I think he must have been figuring on the tech driving from Halifax Nova Scotia to Bayfield Ontario or something!!!!
Well, to make a long frustrating story short.....it was our very own in house computer guru, 'Kelly the Bulldog' to the rescue. She bit into that computer problem connection mess like a gator into a big fat juicy T-bone steak. She was on the phone for half an hour with question after question for some wilting techie on the other end. After that call this afternoon I think the poor guy probably quit his job & signed up for a local basket weaving course in his own home town. I should mention here that our particular situation was compounded by the fact we have to use a router because of our two computers so we kind of had double the trouble of other folks only running one computer.......if any of that makes any sense of course.
It was determined that the port numbers in our router were no longer valid with the new company & had to be changed. The cable company said that wasn't their problem & too bad about our luck!! Well, that didn't deter the Bulldog!! Kelly right away got herself on the internet to a router forum searching for more answers & solutions. She made a physical change to the back of the router with a paper clip, changed D-Links settings to default, searched for the IP address & started from scratch resetting the router. She not only got the desktop's Outlook Express back in operation again but then tackled the laptop & unscrambled it's totally confused brains as well. I won't even mention anything as to where my brains were by this time.
You know, if it wasn't for Kelly I'd probably be living under a shrub somewhere with a rotary phone & a pencil!!
GROANER'S CORNER:(( And did you know that dust is just mud with the juice squeezed out of it.
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